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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at social@xfort.co.uk. Please note that returns will need to be sent to the following address: Orbital 60, Dumers Lane, Bury, England, BL9 9UE 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at social@xfort.co.uk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at social@xfort.co.uk.

Refunds and Returns Policy

At XFORT we want you to be happy with your order. If for any reason you are unhappy with the items you have purchased or you simply don’t need them anymore just return them to us in their original condition and packaging within 30 days and we’ll either replace them or offer a full refund. Returns will be accepted and credited with the following conditions:

  1. The buyer may return any faulty or damaged goods to us within 30 days of the original invoice date at no cost to the buyer.
  2. All goods must be returned in their original packaging and in a re-sellable condition. Goods that are returned in an unsellable condition may result in a refusal to credit.
  3. Any unwanted or surplus products may also be returned to us within 30 days without a handling charge provided they are in a resellable condition.
  4. The seller will refund by the same method that was used to purchase the goods. Refunds may take up to 2 weeks to process from the date that goods have been sent back.
  5. The buyer may cancel their order by giving the seller notice of cancellation at a minimum of 24 hours notice prior to despatch. Such notice can be given by phone or email.
  6. If you request to cancel your order for whatever reason, after your order has been despatched, please follow the XFORT return procedures.

There are two methods to return goods to us, by Collect + or Royal mail. Once you have requested a return, you will receive a returns label that will need to be attached to the original packaging that the goods arrived in. The buyer will have 14 days from receiving the returns label to process their return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.