We offer a 30-day return policy on all our products. If you're not
satisfied with your purchase, you can return it within 30 days for a full
refund or exchange. Please ensure the items are in their original condition and
packaging.

You can reach our customer support team via email at help@xfort.co.uk

Unfortunately not at the moment, but hopefully we’ll be able to
incorporate it soon!

Yes, once your order has shipped, you will receive a tracking number via
email. You can use this number to track your order on our website or the
carrier's website.

We've made it easy for you to complete your purchase as we have several secure payment methods you can choose from at checkout.

You can select to pay via ShopPay, PayPal or Google Pay, as well as using Visa, MasterCard and American Express.

Once you are ready to place your order, proceed to the checkout page, enter your discount code in the box under under the items you have in your basket and click the Apply button.

We are very sorry to hear you have experienced an issue with your recent order. Our Customer Support team are on hand to help you further via email at help@xfort.co.uk . Please include your order number and images or a video of the items you have received as this will allow for a speedy resolution.

We are very sorry to hear your order has not yet arrived. Please contact our Customer Support team via email at help@xfort.co.uk . Please include your order number with your query, and we will look into this as a matter of urgency.

We are currently unable to provide Trade account discounts to businesses, please accept our sincerest apologies for any inconvenience caused.

Our Customer Support team are on hand to help you further. You can reach our Customer Support team via email at help@xfort.co.uk. Please include your order number and images or a video of the items you have re a speedy resolution.

Our Customer Support team are on hand to help you further. You can reach our Customer Support team via email at help@xfort.co.uk. Please include your order number and images or a video of the items you have received as this will allow our team to provide a speedy resolution.

We are very sorry to hear you have experienced an issue . Our Customer Support team are on hand to help you further. You can reach our customer support team via email at help@xfort.co.uk and we recommend to include your order number with your query and any images or videos that may help our team look into your complaint much faster.

Our friendly Customer Support team are available to help answer any questions Monday - Friday between 9:30 AM - 6 PM. You can use our contact form found HERE to speak with one of our team for any support, no matter how technical your query might be. Please note, we are unable to answer any queries over the weekend and Bank Holiday's as our team are finishing off their own DIY projects.

To receive a 10% discount off your next online purchase, simply sign up to our Newsletter using the link at the bottom of this page, and we'll email you a discount code to use on your next DIY project.

On your Amazon account, click Orders and Returns, select the order you wish to return and follow the steps on screen to generate the return.

You can return your order to any B&Q store within 30 days of receipt of goods, along with a copy of your order information as this is your proof of purchase. Your return will be sent to us to process the refund and you'll be notified once the refund has been issued.

You can return your order by following the returns process on your Ebay account. Follow the instructions on screen and the return will be sent to us to process the refund and you'll be notified once the refund has been issued.

Absolutely! Our products are designed with DIY enthusiasts in mind,
regardless of experience level. Each product comes with detailed installation
instructions, and we also offer video tutorials on our website.

Installation instructions are available on the product detail page. Additionally, you can find step-by-step video tutorials on our YouTube channel, product detail pages, amazon listing pages and blogs in the DIY hub section of our website. 

Basic tools like a screwdriver, a drill, and a tape measure are usually sufficient for most installations.

For most door hardware, regular cleaning with a soft, damp cloth is sufficient. Avoid using harsh chemicals or abrasive materials. For specific care instructions, refer to the maintenance guide included with your product.

First, refer to the fitting instructions/ installation videos and check that all steps have been followed. If you are still experiencing issues, please contact our customer support team for further assistance.

You can find measurements to our products on the images displayed on each product page. Simply select the product you wish to view and browse the images to find the one that is displaying the product measurements.

Installation instructions are available on the product detail page. Additionally, you can find step-by-step video tutorials on our YouTube channel, product detail pages, amazon listing pages and blogs in the DIY hub section of our website. Still struggling to install? You can reach our Customer Support team via email at help@xfort.co.uk where our friendly team will be able to assist you further.

Some handles in our product range are able to be reversed as this allows for the handle to be turned in the opposite direction. If the handle is adjustable, you should see a tiny screw inside the latch mechanism that will allow you to change the direction of the handle.

If you have a Smart Lock, you can create and change the passcode of your lock.
Simply click on Add just above Admin, and you can choose to either set a single use code or a the same code that can be used all day.

If you need to change the access code on your digital lock, you can follow these helpful steps -

1) Remove the lock from the door.
2) Remove the 4 retaining screws from the back of the 'Outside lock body'.Take EXTRA care to keep the lock body on a flat surface,when you are removing
the plate, because there are a lot of small components inside.
3) You will now see that there are 5red coloured key tumblers & 8 blue coloured keyless tumblers plus 1
clear tumbler (C’ botton).
4) To change your code push the `C’ button down and hold it. The 5 red tumblers are your current code and the code can be entered in any order.
You can move the red tumblers around to set whatever code you require. The blue tumblers will be placed in the numbers which are not part of your code.
5) Please note you should NEVER remove the'C' tumbler.
6) Please note the different shapes of tumibler, before reinserting them into the lock body. Firstly there is a difference in shape between the key & keyless
tumblers.illustrated below,And secondly when refitting the iumblers into the lock body,they must be fitted facing the right way.again see the illustration
below.
7) After you have refitted the tumblers and made a note of the new code, please replace the metal plate with the 4 screws.
8) PLEASE NOTE.With the spare tumblers provided,you can either increase the number of digits in your code to 6 or 7 or reduce to 4.

Currently, the only product range you can purchase additional keys for, would be our Colossus Euro Cylinders. Click HERE to purchase additional keys for the Colossus. We would recommend visiting a local hardware store that offers key cutting services if you require additional keys for any other product ranges we provide.

Unfortunately, you're unable to unlock the lock if you have a key inserted in the other side. Please ensure you insert and use one key at a time to lock and unlock

Each set of keys are unique to each lock set and you are unable to use the same key across different locks as the cylinders are shaped differently.