How can we help?
FAQ
General Questions
What is your return policy?
We offer a 30-day return policy on all our products. If you're not
satisfied with your purchase, you can return it within 30 days for a full
refund or exchange. Please ensure the items are in their original condition and
packaging.
How can I contact customer support?
You can reach our customer support team via email at help@xfort.co.uk
Do you offer international shipping?
Unfortunately not at the moment, but hopefully we’ll be able to
incorporate it soon!
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via
email. You can use this number to track your order on our website or the
carrier's website.
Installation & DIY Tips
Are your products easy to install for beginners?
Absolutely! Our products are designed with DIY enthusiasts in mind,
regardless of experience level. Each product comes with detailed installation
instructions, and we also offer video tutorials on our website.
Where can I find installation instructions and video tutorials?
Installation instructions are available on the product detail page. Additionally, you can find step-by-step video tutorials on our YouTube channel, product detail pages, amazon listing pages and blogs in the DIY hub section of our website.
What tools will I need to install your door hardware?
Basic tools like a screwdriver, a drill, and a tape measure are usually
sufficient for most installations.
How do I maintain and clean my door hardware?
For most door hardware, regular cleaning with a soft, damp cloth is
sufficient. Avoid using harsh chemicals or abrasive materials. For specific
care instructions, refer to the maintenance guide included with your product.
What should I do if my door hardware is not functioning properly?
First, refer to the fitting instructions/ installation videos and check
that all steps have been followed. If you are still experiencing issues, please
contact our customer support team for further assistance.